Shipping & Returns

Shipping
We ship to USA and Canada only.

We offer a free shipping service that will insure you get your order within 3-8 business days.

Returns
We stand behind our products and hope you will love them as much as we do. However if you are not satisfied you have 30 days to return your items for an exchange or a full refund. The great thing is that returns are on us! 

To be eligible for a refund, your items must be unused and in the same condition that you received it. It must also be in the original packaging with their original tags and travel bags.

Click here and follow the return or exchange process.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@savetheduckusa.com.

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